| simon@yorkbonsai.co.uk Tel: 01904639754 |
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Terms and ConditionsTerms and conditions of SaleGeneral All of our products are fully guaranteed against manufacturers defects. We cannot guarantee products against damage when not used as intended or beyond reasonable wear and tear. Advice on the correct use of specialised tools is available on request. All items are new and unused except where stated otherwise. Delivery/Shipping options are under customer control but we reserve the right to enhance delivery due to value or type of item. Any enhancement will be at our cost All items are sold as fit for the intended and identified purpose. Fit for purpose is defined as for the intended use on the website. Ceramics are hand glazed and there may be minor variance in tones. If there is a significant variance the order will not be dispatched without your approval. All orders can be cancelled within 7 days of receipt and the item returned. Return postage costs will only be made for items that are confirmed as faulty. Please contact us within 7 days of receipt if you wish to return an item and state the reasons why. We reserve the right to arrange return shipping of larger items We use Parcel Force 24 as a next day delivery service of choice but despatch times may not be the same day as ordering. Please tell us if you have specific requirements regarding delivery speed when you place your order All items are insured against loss or damage. Claims for lost items will be processed in 15 days after confirmed dispatch for UK delivery and 30 days for none domestic destinations. All claims for damaged items must be confirmed by e-mail with photographic evidence. You have the right to return any item within 7 days of receipt for a full refund. York Bonsai expect the items to be returned in a saleable condition unless the return relates to faulty/damaged goods. Specific terms and conditions – Bonsai Trees Very small trees are usually sent by Royal Mail 1st Class. Larger trees are sent by Parcel Force 24hrs. Both services cover loss under standard compensation terms and conditions. York Bonsai do not directly accept responsibility for lost or delayed trees but in the event of a problem please contact us and we will support any claims or process them directly Weight limits apply to all deliveries – normally up to 30Kg Tree health all of our trees are guaranteed to be healthy at the point of sale. Care guides are available on request and all bonsai trees are cover for 7 days from point of dispatch – this is an enhanced service offered by York Bonsai due to the exclusion of perishable items under Distance Selling Regulations Privacy Policy any details supplied will only be used for the intended purpose and will not be shared with third parties. |
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| York Bonsai (By Appointment Only)
, Caithness Close
, York, YO30 5WE, United Kingdom - Show map - Tel: 01904639754 Email: simon@yorkbonsai.co.uk Copyright © York Bonsai 2012. Web design by 7Soft.co.uk. |